Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
Under varying levels of directions and expertise, Assistant Director is responsible to provide direction and support to Clinical Information Systems, Cardiology, other imaging applications, Clinical Applications, and solutions across the organization. This employee is responsible for day-to-day team support, liaise between IT and business, to gather projects scope requirements, design & technical documentation, planning implementation, coordinate activities with vendors, support the departments needs and/or training program to meet the needs of the organization.
Duties & Responsibilities
- Oversees, provide direction and supports the day-to-day operation of clinical information systems, imaging systems, Clinical Information Systems, Cardiology, and solutions across the organization.
- Plan, design, analyze, evaluate and lead or co-lead projects implementation activities.
- Proactively communicate status of activities, risks, and issues.
- Respond to incidents tickets, user service requests, problem management, change management.
- Analyze and troubleshoot application issues, including issues with workflow, software, hardware, device integration; and follow or create a corrective action plan to resolve requests and/or escalate for resolution as needed to the appropriate EITS technical team(s) and/or vendor for resolution.
- Proactively & timely use NYC H+H ServiceNow incident management system, to monitor, manage, review, track, update and/or assign incidents, change, problem requests, and resolved tickets assigned to the team.
- Provide technical & professional guidance and assistance in the development and/or revision of documentation, dictionaries, dataflows diagrams, system architecture, disaster recovery procedures, test plans, technical instructions, release notes, end-user guides, training programs, and/or other materials.
- Lead, create, develop and test interfaces between systems, including reviewing data integrity within existing system interfaces. Including, supporting application integration & connectivity in collaboration with other HIT Integration professionals.
- Lead and configure and troubleshoot Clinical & Imaging Systems connectivity to medical devices (cameras, measurement devices, etc.) sending data & information to imaging systems in collaboration with Biomedical Engineering Staff supporting biomedical clinical devices.
- Lead, participate, guide and/or support systems integrations & tightly integrated Epic system workflows, assists troubleshooting HL7 interface transactions to validate data workflow, and understandings integration design among multi-platform systems.
- Implement best practices, standards, processes & workflows in clinical and imaging systems.
- Coordinate with users, stakeholders, sponsors to assess departmental needs, to design, build and test solutions that improve clinical workflows and clinical care efficiencies.
- Develop systems documentation, technical documentation, test-plan, release notes, end-user guides, and training programs, and/or other materials as necessary.
- Monitor status, identifies trends, and prepares reports on quality measures, performance metrics, or other department goals and objectives.
- Identify, manage risks, & adhering to information security awareness, requirements, initiatives, & corporate policies.
- Support ad-hoc projects and/or assignments required by the organization.
- Lead or participate in application upgrades, including writing new test scripts, conducting testing, working with end users on newly added or modified functionality.
- Lead and/or participate in infrastructure updates, upgrades, service-patch installations, testing, changes, and releases to production.
- Lead or participate in user groups, project teams, convening conference calls and meetings.
- Use management & systems tools to create reports, graphs, pivot charts and other mechanisms to assist in decision making.
- Communicate with users, clinical leadership, support teams, ESD, EOC, managers, directors and/or vendors.
- Responsible for acting on end-user access requests or termination requests consistent with H+H access management policies and procedures.
- Manage & maintain user management process and procedures consistent with H+H policies and procedures.
- Participate on the team on-call/off-hours support program to resolve issues off-hours to maintain business continuity and special projects or go-lives as needed.
- Performs other duties as assigned/required.
Minimum Qualifications
1. A Master’s degree from an accredited college or university in Healthcare, Hospital, Public or Business Administration, Industrial/Organizational Psychology, Organizational Behavior or a related discipline and three (3) years of full-time experience planning, developing and monitoring programs, systems and/or procedures in support of administrative management initiatives, one (1) year of which must have been in a responsible managerial or supervisory capacity; or
2. A Baccalaureate degree from an accredited college or university in disciplines, as listed in “1” above and four (4) years of full-time experience, as outlined in “1” above, two (2) years of which must have been in a responsible managerial or supervisory capacity; or
3. A satisfactory equivalent combination of education, training and/or experience.
Department Preferences
Certification(S)/NYS Licenses/Education:
- Health Information Technology is a plus
- Clinical & Operational Professional Certification is a plus
- Clinical Certifications is a plus
- Technical Certification is a plus
- Imaging Certification is a plus
Knowledge, Skills, Abilities and other Requirements:
- Strong technical expertise
- Clinical analyst expertise
- Medical imaging systems and devices experience
- Information systems & EMR
- Knowledge of integrated systems
- Experience with Voice & Speech Dictation
Years of Experience:
- 3 or more years of Health Information Technology, Clinical IT experience, and managing teams
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
